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Brandt DeLorenzo

Learning & Development Program Manager

Profile

Brandt DeLorenzo

Learning & Development Program Manager

I specialize in transforming complex business rollouts into confident frontline execution.

With two decades in enterprise L&D, I advanced from classroom coaching to Senior Instructional Design, leading high-priority global training initiatives for retail and customer care networks. My foundation in frontline onboarding drives my human-centered design approach. Working alongside executive leadership and product teams, I oversee the complete learning lifecycle: architecting strategy, developing interactive multimedia content, managing LMS deployments, and measuring tangible business impact.

Resume

Education

Western Governor's University

MBA

2024 - Current

I am currently completing my Master of Business Administration with a projected graduation date of August, 2027.

Penn State University

BA in Telecommunications

2000 - 2004

I completed my Bachelor’s degree in Telecommunications from the College of Communications in 2004.

Employment

T-Mobile

Senior Instructional Designer

2008-2026

Directed end-to-end training design and launch for high-profile rollouts including the T-Life app and Same Day Delivery, using ADDIE and AI tools to onboard 60,000 frontline employees and cut post-purchase onboarding time by 25%.
Integrated generative AI into scriptwriting, avatar creation, and drafting, cutting content development cycles by 33% and saving thousands of dollars in video production costs.
Partnered early across product, engineering, and leadership lifecycles to design nationwide frontline training, cutting redesign costs and redundant development cycles.
Streamlined LMS administration by resolving audience-targeting and assignment roadblocks, eliminating hours of administrative delays and reducing user ticket volume.

T-Mobile

New Hire & Continuing Education Trainer

2006-2008

Partnered with cross-functional project managers and operations teams as a trainer and SME to address operational roadblocks and drive measurable performance outcomes.
Coached small cohorts of up to 15 employees through intensive 8-week training cycles, ensuring individualized and high-quality face-to-face mentoring throughout every phase of training.
Leveraged class feedback and performance data to continuously reﬁne delivery, elevating average learner satisfaction scores and cohort performance.