Education
Western Governor's University

MBA

2024 - Current

I am currently completing my Master of Business Administration with a projected graduation date of August, 2027.

Penn State University

BA in Telecommunications

2000 - 2004

I completed my Bachelor’s degree in Telecommunications from the College of Communications in 2004.

Employment
T-Mobile

Senior Instructional Designer

2008-2026

  • Directed end-to-end training design and launch for high-profile rollouts including the T-Life app and Same Day Delivery, using ADDIE and AI tools to onboard 60,000 frontline employees and cut post-purchase onboarding time by 25%.
  • Integrated generative AI into scriptwriting, avatar creation, and drafting, cutting content development cycles by 33% and saving thousands of dollars in video production costs.
  • Partnered early across product, engineering, and leadership lifecycles to design nationwide frontline training, cutting redesign costs and redundant development cycles.
  • Streamlined LMS administration by resolving audience-targeting and assignment roadblocks, eliminating hours of administrative delays and reducing user ticket volume.
T-Mobile

New Hire & Continuing Education Trainer

2006-2008

  • Partnered with cross-functional project managers and operations teams as a trainer and SME to address operational roadblocks and drive measurable performance outcomes.
  • Coached small cohorts of up to 15 employees through intensive 8-week training cycles, ensuring individualized and high-quality face-to-face mentoring throughout every phase of training.
  • Leveraged class feedback and performance data to continuously refine delivery, elevating average learner satisfaction scores and cohort performance.
Certifications & Subject Matter Expertise
Advanced Storyline Development

Articulate 360

Mastered advanced Storyline development techniques around conditional triggers, variables, personalized training paths, and branching.

Synthesia AI Video Development

Articulate 360

Adopted and trained Synthesia AI video best practices across L&D development teams.

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Key Strengths
Enterprise Experience
18+ years in Tech, Service, and Sales training
L&D Project Management
End-to-end L&D project oversight
Complex Problem Solving
Breaking down technical issues
Early Adoption
AI and design tools SME
MBA & Marketing
Monetizing L&D and support channels